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Service Guarantees and Policies

MY GUARANTEES FOR YOU:

 You will get your finished audio as quickly as I can provide it. To that end…

  • Let me know your deadline

  • Ensure the script has been approved by your legal department and all the appropriate powers that be

  • Please proof the script. Good spelling, grammar and use of commas or ellipses will give you a better performance 

  • Send a pronunciation guide if needed

  • If you plan on putting music under the narration, sending me a clip in advance could be a big help for getting the feel of your desired tone and pace

 

You will get studio-quality audio. I use a Sennheiser MK4 microphone, a MikeHero audio

interface, and Adobe Audition CC 2025 on my macbook pro.

 

You will get audio exactly the way you want it. How do you want it? 

  • “Uncut”- completely untouched audio, warts & all

  • “Raw” - I remove the big breaths, boo-boos, burps and bad words 

  • “Processed” - In addition to cleaning up breaths, etc. (raw), I apply some custom edits to filter, remover clicks, reduce background noise, compressor, etc.  

  • Default settings are 48000 24-bit mono WAV files. Let me know if you require different settings or outputs

  • If you need split up sound files, I charge $1 per file

 

You are welcome to give direction at no extra cost via conference call, SourceConnect,

Zoom, Google Meet, etc. 

RETAKES & REVISIONS:

Retakes (my mistakes) are included at no cost.

Revisions (changes made to the script after recording):

  • Minor Revisions: (one or two words): included at no cost

  • Major Revisions: (more than two words): $75 minimum

  • Re-Reads - less than 10 minutes: $150 minimum; more than 10 minutes: $250 minimum

 

Performance Retakes (undirected sessions):

For undirected sessions, where I am recording the files in my studio at my own direction and sending them to you, if you need me to re-do lines for performance reasons, I’m happy to do one round of performance retakes at no cost. Please try to communicate any and all direction and/or change of direction at this time. After the first round of retakes, subsequent rounds are charged as revisions, above.

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When sending a change request, highlight the lines in the original script or list the full sentence to be re-recorded, the sentence before, and the sentence after so it’s absolutely clear. If applicable, include the time index of the video so I can better match tone and pace. Please submit all change requests within 30 days of receiving the original recording. After 30 days, change requests will be charged as per the original rate structure.

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INTERNATIONAL CLIENTS (OUTSIDE THE U.S.):

International clients are billed upfront unless other arrangements are agreed to.

ARTIFICIAL INTELLIGENCE / SYNTHETIC VOICES POLICY:

Client expressly agrees not to utilize any portion of the recording or performance of Talent for purposes other than those specified in the initial agreement between the parties, including - but not limited to - creation of synthetic voices or for machine learning. ​Specifically, Client shall not utilize any recording or performance of Talent to simulate Talent’s voice or likeness, or to create any synthesized or “digital double” voice or likeness of Talent.

Client agrees not to sell or transfer ownership of all or part of any of the recordings or performance of Talent to any third party without talent’s knowledge and consent. ​Client agrees not to enter into any agreements or contracts on behalf of Talent which utilizes all or any part of any of the recordings or performance of Talent without Talent’s knowledge and consent.

Client agrees that any recordings or performances stored in digital format will be reasonably stored so that unauthorized third parties may not gain access to the files containing Talent’s voice or likeness, and if such files are stored in “the cloud.” Client agrees to safeguard same through encryption or other “up-to date” technological means.

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